BY SHOPPING AND PURCHASING FROM WWW.KARMAGAWA.COM. YOU ARE ACCEPTING ALL TERMS AND AGREEMENTS SET FORTH ON THIS WEBSITE. WE MAY, AT ANY TIME WITHOUT PRIOR NOTIFICATION, CHANGE OR UPDATE OUR TERMS OF USE. WE DO NOT GUARANTEE THAT ALL INFORMATION ON OUR WEBSITE IS CURRENT, ACCURATE, OR COMPLETE; THIS INCLUDES BUT IS NOT LIMITED TO PRICING OR AVAILABILITY OF PRODUCT. WE RESERVE THE RIGHT TO CORRECT, UPDATE OR CHANGE INFORMATION AT ANY TIME WITHOUT NOTIFICATION. WE ARE NOT OBLIGATED TO HONOR ANY MISINFORMATION REGARDING PRICING OR AVAILABILITY OF PRODUCT.

PROCESSING & SHIPPING

ORDERS ARE PROCESSED AND SHIPPED MONDAY THROUGH FRIDAY. PLEASE ALLOW 2-3 BUSINESS DAYS TO PROCESS AFTER YOUR ORDER IS RECEIVED. JUST BECAUSE YOU RECEIVE AN EMAIL SAYING YOUR ITEM WAS SHIPPED DOES NOT NECESSARILY MEAN IT WILL BE SHIPPED THAT DAY. 

FOR SHIPPING WITHIN US: PLEASE ALLOW UP TO 3-5 BUSINESS DAYS AFTER SHIPMENT IS DROPPED OFF

FOR SHIPPING TO CANADA: PLEASE ALLOW 7-12 BUSINESS DAYS AFTER SHIPMENT IS DROPPED OFF

FOR SHIPPING OUTSIDE OF US: PLEASE ALLOW UP TO 18+ BUSINESS DAYS AFTER SHIPMENT IS DROPPED OFF

ORDERS ARE SHIPPED VIA USPS. WE DO SHIP INTERNATIONALLY HOWEVER CUSTOMS FEES ARE NOT INCLUDED DURING CHECK OUT. ALL SHIPMENTS CROSSING INTERNATIONAL BORDERS ARE SUBJECT TO THE ASSESSMENT OF DUTIES AND TAXES IMPOSED BY THE  IMPORTING COUNTRY. SHIPPING COSTS AND TAXES ARE SOLELY THE RESPONSIBILITY OF THE CUSTOMER AND NOT COVERED BY US AT KARMAGAWA. PLEASE CONTACT LOCAL CUSTOM OFFICE FOR MORE INFO.  

WE RESERVE THE RIGHT TO CANCEL AN ORDER AT ANYTIME. SIMILARLY, WE RESERVE THE RIGHT TO REQUEST ADDITIONAL INFORMATION FROM OUR CUSTOMERS FOR VERIFICATION PURPOSES. 

KARMAGAWA IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN GOODS OR DELAYED DELIVERY ONCE WE HAVE SHIPPED YOUR ORDER. ONCE YOU HAVE RECEIVED A DELIVERY CONFIRMATION NUMBER, PLEASE FILE CLAIMS WITH USPS. YOU CAN CONTACT US AT SALES@KARMGAWAG.COM WE ARE HAPPY TO OFFER ASSISTANCE.  

RETURNS & EXCHANGE POLICY

KARMAGAWA DOES NOT ACCEPT RETURNS FOR REFUNDS, AT THIS TIME ALL SALES ARE FINAL. IF YOU HAVE A REFUND OR CANCELLATION INQUIRY PLEASE EMAIL &  OUR SALES TEAM WILL REVIEW YOUR CASE. PLEASE EMAIL ANY QUESTIONS OR CONCERNS YOU MAY HAVE PRIOR TO OR AFTER YOUR PURCHASE TO SALES@KARMAGAWA.COM 

EXCHANGES ARE AUTHORIZED WHEN/IF ITEM DOES NOT FIT PROPERLY OR IS DAMAGED AND THIS TIME WILL BE FOR SIZE SWAPS ONLY. EXCHANGES WILL BE SENT OUT AFTER THE ORIGINAL MERCHANDISE IS RETURNED. RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER. EXCHANGES REQUESTS MUST BE MADE WITHIN 10 DAYS OF RECEIPT. MERCHANDISE MUST BE UNWORN, ORIGINAL TAGS ATTACHED, AND IN ORIGINAL PACKAGING WHEN APPLICABLE. PLEASE EMAIL SALES@KARMAGAWA.COM TO START AN EXCHANGE. 

COPYRIGHT & TRADEMARKS

ALL CONTENT CONTAINED ON THIS WEBSITE, INCLUDING BUT NOT LIMITED TO LOGOS, IMAGES, GRAPHICS, AND TEXT IS THE SOLE PROPERTY OF KARMAGAWA AND IS PROTECTED BY U.S. AND INTERNATIONAL COPYRIGHT LAW. COPY AND PRINT OF PAGES OF THIS WEBSITE MAY BE FOR PERSONAL, NON-COMMERCIAL USE ONLY. USE OF OUR WEBSITE, INCLUDING REPRODUCTION AND DIRECT LINKS, IS STRICTLY PROHIBITED WITHOUT PRIOR WRITTEN CONSENT BY OWNER.

SALES TAX

SALES TAX IS CHARGED TO ALL ORDERS SHIPPING WITHIN THE STATE OF FLORIDA. TAX RATE IS BASED ON YOUR ZIP CODE.

PRODUCT AVAILABILITY

ALTHOUGH AVAILABILITY MAY BE INDICATED ON OUR SITE, WE CANNOT GUARANTEE PRODUCT AVAILABILITY OR IMMEDIATE DELIVERY. WE RESERVE THE RIGHT, WITHOUT LIABILITY OR PRIOR NOTICE TO REVISE, DISCONTINUE, OR CEASE TO MAKE AVAILABLE ANY OR ALL PRODUCTS OR TO CANCEL ANY ORDER.

CUSTOMER PRIVACY

KARMAGAWA RESPECTS OUR CUSTOMERS ACCOUNT INFORMATION AS PRIVATE AND CONFIDENTIAL INFORMATION AND WILL NEVER SHARE THIS WITH ANY OUTSIDE AFFLICTIONS OR INDIVIDUALS.